Call-back options when you contact us
![](https://www.settlegroup.org.uk/wp-content/uploads/2023/11/answering-calls-website.jpg)
We’ve increased the number of people in our customer service team so we now have more colleagues answering your calls and emails.
In addition, if you call us during a very busy time, you may be offered the option of a call-back.
If you’re offered this option, you can choose whether to continue to wait and speak to one of our team, or request a call-back.
You won’t lose your place in the queue and our phone system will automatically call you back when we’ve answered the calls ahead of you in the queue.