Read our 2023/24 financial report and accounts
We’re pleased to publish our financial report and accounts for the year ended 31 March 2024.
The report highlights our ongoing commitment to investing in new and existing homes, ensuring we provide services that meet residents’ needs.
During the year we delivered 212 new homes, all of which were affordable, and further increased investment in existing homes – we spent £19m on this last year, increased from £14m in 2022/23, £8.3m in 2021/22 and £4m in 2020/21.
We are able to deliver this investment as a financially strong, well-run business. This is demonstrated by the financial surplus we achieved last year of £20.4m and our operating margin of 24.6%.
At settle, we are driven by putting residents first. During the past year, we continued our focus on supporting residents and ensured that they influence our work.
We are grateful for all of the feedback we have received and pleased that this is reflected in our highest scores for resident trust and effort since we started reporting against this as part of our plan to 2024. We had a target for the year to achieve a resident trust score of 7.2 [the higher the score, the better] and achieved 7.4. For resident effort, we had a target of less than 4 [the lower the score the better] and achieved 2.8.
This year marks the final year of reporting against our 2019-24 plan. During the past year we developed our new plan to 2030 shaped by feedback from residents, colleagues and partners. We will report against this plan moving forwards.
Gavin Cansfield, Chief Executive at settle, said: “I’m pleased to share our financial report and accounts for the past year. They demonstrate our commitment to investing in new and existing homes, alongside services that respond to resident feedback. We are able to do this as a financially strong, well-run business with the support and guidance of our excellent Board and colleagues.
“During recent years, our focus at settle has been on establishing the strength of our culture to ensure this translates into an engaged colleague base, committed to delivering the best possible outcomes with partners, for residents. The report and accounts bring to life how we have done this during the past year, with the new plan to 2030 providing an excellent framework for continuing this work during the coming years.”
