How we’re regulated

How we’re regulated

Here you can learn about:

  • The required service outcomes of social housing providers like Settle (the “consumer standards”)
  • The specific requirements for landlords’ complaint handling procedures
  • Our colleagues and Board members who oversee these areas.

Consumer Standards

The required service outcomes of social housing providers like Settle.

Housing Ombudsman’s Complaint Handling Code

The specific requirements for landlords’ complaint handling procedures.

Settle team responsibilities

Our colleagues and Board members who oversee the consumer standards and complaints handling.

Related pages

Last Updated
Page last updated: Thursday, 27th February 2025