Our policies

Our policies

In this section you can find copies of our policies that guide how we work at settle.

We want to make it as easy as possible to access the information in these policies. We can provide printed copies, and arrange to provide them in large print, Braille or a translation into another language. Please contact us if you would like us to arrange this, letting us have as much information as possible about the format you need.    

We will always work to provide the best service possible. If you feel that our policies don’t reflect this, we want to hear from you so that we can make improvements. You can do this by making a complaint.  You can also do this to make a complaint about the services we deliver. We will learn from all feedback we receive to improve our service for you and others in future.