Get Involved at Settle: Your Voice, Your Impact
Get Involved at Settle: Your Voice, Your Impact
At Settle, we believe everyone should have the chance to get involved in shaping the services we provide and the communities we serve. To ensure there’s something for everyone, we offer a variety of ways to participate, no matter your preferences or needs. Whether you want to join a formal group, share your ideas online, or get involved in community events, there’s an opportunity for you to make a difference.
We’ll always show you how your feedback is making a difference, and keep you updated on the changes we’re making based on what you’ve told us.
Take a look below at ways you can choose to get involved…
Stay in the loop with the latest from Settle:
- Settle Connect: Your online platform to engage and influence.
Settle Connect offers a virtual space where residents can engage with each other and with Settle around issues that matter most.Whether it’s a service review, neighbourhood improvements or regeneration project, this forum allows real-time connection with other residents and the decision-makers, giving you a chance to influence the future of your homes and services.
How It Works:
- Join our online community
- Choose the topics you want to contribute to
- Share your ideas and feedback through various project pages
- See how your input leads to change
We’re all ears! Here’s how you can share your feedback:
- ‘Tell Us How It Is’ Transactional Surveys: After each service interaction, we follow up with a survey to understand your experience. This feedback loop helps us address any issues as they happen and improve continually.
- Make a Suggestion or Tell us when we did something well: Let us know when things go right or if you have a suggestion on how we can make things better.
- Complaints: If something goes wrong, we want to hear about it so we can fix it quickly. Our Customer Resolution Team works collaboratively across departments to resolve issues and ensure we learn from them. For comprehensive guidance on raising a complaint, please click here.
- Big Door Knock: We come to you! Settle colleagues, meet residents face-to-face. This helps us hear your thoughts directly and see your communities from your perspective.
Even if you choose not to participate in formal feedback activities, we’ll always keep you updated. We keep you informed through:
- Regular services updates (available in email and paper formats)
- Updates via Settle Connect
- Website news articles and social media posts
- Our You Said, We Did page
Represent your fellow residents and shape the future of Settle.
Our Voice of the Resident Panel is made up of 9 passionate residents who meet regularly with Settle colleagues.
Panel members use their own experiences and local knowledge to check how well we’re doing. They speak up for all residents, ask questions, and make suggestions that help us improve and put residents first.
The Voice of the Resident panel is a group of residents appointed following an application and interview process.
The panel is currently closed for new volunteers, but we’re looking for residents to join our other panels.
Help us tackle climate change, one home at a time.
Our Green Panel is all about working together for a greener, more sustainable future. Did you know that homes contribute to 25% of carbon emissions? That’s why we’ve set ambitious goals to reduce the carbon footprint of our homes, making them warmer, more comfortable, and energy-efficient for you.
Interested in joining our panel to help drive this vital work, if so, we’d love to hear from you at engagement@settlegroup.org.uk, you can also call us on 0330 343 0016 to let us know you’d like to join.
Operations Committee & Settle Board: Take part in strategic decision-making to help shape the direction of Settle. We’re proud to have two resident members on the Operations Committee, this makes sure we have residents voice around the table when decisions are being made. There are currently no vacancies for residents to join this group.
Become empowered
The Government has launched a training programme to empower social housing tenants—including settle residents—to hold their landlords to account.
Check out our article: Four Million Homes – New Resident Opportunities and Empowerment Programme for more information.
We’ve also joined Tpas, the UK’s largest tenant engagement organisation. As a settle resident, you can access a range of benefits, including tenant engagement training, specialist advice, housing briefings, and a free helpline.
eady to get started? Simply click ‘join as a tenant’ on the Tpas membership page and start exploring the support available.
