Our 2030 plan has been developed in partnership with residents, colleagues and stakeholders.

This includes a refreshed purpose, vision, priorities and values. You can see the full details of our 2030 plan here, including background to the priorities we are working to, and how we will know we have achieved these ambitions.

All of the priorities and commitments outlined in our 2030 plan are shaped by what we know is important to residents. We believe that what makes us different at Settle is that we put residents first. Throughout all that we do we will remain relentlessly resident focussed. We know that everyone is different, so we will ensure that we provide a service that is as individual as each resident.

Our Purpose​: To give residents a firm foundation on which to build their lives. ​

Our 2030 Vision​: A safe, comfortable and affordable home for every household.​

Our priorities: To meet our 2030 vision, we have 4 priorities for the next 6 years. The sections below outline each priority and a summary of the targets we are working to.

Relentlessly resident focused

We put residents first because they are the reason we exist.

By 2030:

    • Resident effort score under 3

    • In the top 25% of all landlords when residents are asked “How satisfied are you with the service provided by your landlord?”

Find out more: Relentlessly resident focused

A responsible social business

We take the long view and make decisions to ensure that we can always deliver on our social purpose and provide great value for money for residents.

By 2030:

    • Resident on settle Board Committee

    • Resident trust score of 9 or more

    • V1, G1 and C1 or equivalent rating achieved from the Regulator of Social Housing

Find out more: A responsible social business

Safe and warm homes

We want to provide homes and places residents are proud of and help create a more sustainable future for the neighbourhoods where we work.

By 2030:

    • 100% landlord compliance

    • 100% of homes meet the settle standards

    • All homes at EPC C or above

    • Repairs – 95% satisfaction with time taken

Find out more: Safe and warm homes

Meeting housing need

We will improve access to housing supporting better life chances for residents.

By 2030:

    • Delivered average of 200 new affordable homes per year

    • Progressed regeneration programmes

    • Grown our business by up to 30%

    • Partners confident in strong partnerships with us improving outcomes for residents

Find out more: Meeting housing need

Our values

Our values help shape our organisation and guide our decisions to make sure we achieve our purpose.

Find out more: Our values

Complaint performance

Our reports and publications

Tenant satisfaction measures