Get Involved at Settle: Your Voice, Your Impact
Get Involved at Settle: Your Voice, Your Impact
At Settle, we’re all about putting residents first. Your voice matters, and we want you to help shape the services that make a difference in your community. Whether it’s sharing feedback or joining a panel, there’s a way for everyone to get involved.
We’ll always show you how your feedback is making a difference, and keep you updated on the changes we’re making based on what you’ve told us.
Take a look below at ways you can choose to get involved…
Stay in the loop with the latest from Settle:
- Settle Connect: Your online platform to engage and influence.
Settle Connect offers a virtual space where residents can engage with each other and with Settle around issues that matter most.
Whether it’s a service review, neighbourhood improvements or regeneration project, this forum allows real-time connection to the decision-makers, giving you a chance to influence the future of your homes and services.
How It Works:
- Join our online community
- Choose the topics you want to contribute to
- Share your ideas and feedback through various project pages
- See how your input leads to change
We’re all ears! Here’s how you can share your feedback:
- ‘Tell Us How It Is’ Transactional Surveys: After each service interaction, we follow up with a survey to understand your experience. This feedback loop helps us address any issues as they happen and improve continually.
- Make a Suggestion or Tell us when we did something well: Let us know when things go right or if you have a suggestion on how we can make things better.
- Complaints: If something goes wrong, we want to hear about it so we can fix it quickly. Our Customer Resolution Team works collaboratively across departments to resolve issues and ensure we learn from them. For comprehensive guidance on raising a complaint, please click here.
- Big Door Knock: We come to you! Settle colleagues, meet residents face-to-face. This helps us hear your thoughts directly and see your communities from your perspective.
Even if you choose not to participate in formal feedback activities, we’ll always keep you updated. We keep you informed through:
- Regular services updates (available in email and paper formats)
- Updates via Settle Connect
- Website news articles and social media posts
- Our You Said, We Did page
Represent your fellow residents and shape the future of Settle.
Our Voice of the Resident Panel is made up of 10 passionate residents who meet regularly with Settle colleagues.
Their role? To represent all tenants and help shape the services we deliver. Members bring a range of experiences and use performance data, such as the Tenant Satisfaction Measures, to hold settle accountable. Their goal is to ensure we’re not just meeting -but exceeding -your expectations.
The panel is currently closed for new recruits but we’re looking for residents to join our other panels.
Help us tackle climate change, one home at a time.
Our Green Panel is all about working together for a greener, more sustainable future. Did you know that homes contribute to 25% of carbon emissions? That’s why we’ve set ambitious goals to reduce the carbon footprint of our homes, making them warmer, more comfortable, and energy-efficient for you.
Interested in joining our panel to help drive this vital work, if so, we’d love to hear from you at engagement@settlegroup.org.uk, you can also call us on 0330 343 0016 to let us know you’d like to join.
We believe your voice is essential in ensuring that Settle delivers the best services to your homes and neighbourhoods. That’s why we’re excited to invite you to join our Procurement Panel, where you can directly influence how we select and work with contractors.
Why Join the Procurement Panel?
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- Make an impact: Help us choose contractors who meet your expectations and deliver high-quality services.
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- Share your insights: Your knowledge of what matters most in your home and neighbourhood will guide our decisions.
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- Collaborate with Settle: Play an active role in shaping the services and products that affect your community.
What to Expect:
As a member of the Procurement Panel, you may be called upon throughout the year to collaborate with us during the contractor procurement process. Whether through face-to-face or online meetings, your input will be highly valued depending on the service or product being procured.
Training will be provided to ensure you feel confident in your role.
Support Equality, Diversity, and Inclusion:
We’re proud to introduce Settle’s Value All Panel, and we are looking for passionate individuals like you to help support our ongoing work on equality, diversity, and inclusion!
Why Join the Value All Panel?
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- Make a meaningful impact: Contribute to creating a more inclusive and equitable community.
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- Share your experiences: Help shape policies that reflect the diverse needs of our residents.
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- Promote change: Be a part of important conversations on equality and inclusion, ensuring that everyone’s voice is heard and valued.
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- Gain valuable insights: Learn more about how we can build a more inclusive environment together.
Who Can Join?
If you are passionate about promoting fairness, respect, and understanding within the community, we would love to have you on board. Your input will play a crucial role in driving positive change across Settle.
We’re excited to announce the launch of Settle’s New Generation Panel, and we want you to be a part of it! If you’re between 16 and 22 years old, this is a fantastic opportunity to share your ideas and help shape the future of Settle.
Why Join?
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- Have your voice heard: Influence key decisions and improvements within Settle.
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- Make a difference: Share your experiences and suggestions to create a better living environment.
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- Gain experience: Build skills in communication, leadership, and decision-making.
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- Be part of a community: Connect with other young people in your area and make an impact together.
Who Can Join?
If you or a family member living with you is aged 16-22, we would love to hear from you! Whether you’re passionate about housing, community initiatives, or just want to get involved, this is your chance to make a difference.
Operations Committee & Settle Board: Take part in strategic decision-making to help shape the direction of Settle. We’re proud to have two resident members on the Operations Committee, this makes sure we have residents voice around the table when decisions are being made. There are currently no vacancies for residents to join this group.
Become empowered
The Government has launched a training programme to empower social housing tenants—including settle residents—to hold their landlords to account.
Check out our article: Four Million Homes – New Resident Opportunities and Empowerment Programme for more information.
We’ve also joined Tpas, the UK’s largest tenant engagement organisation. As a settle resident, you can access a range of benefits, including tenant engagement training, specialist advice, housing briefings, and a free helpline.
eady to get started? Simply click ‘join as a tenant’ on the Tpas membership page and start exploring the support available.
