Repair responsibilities
Repair responsibilities
Please see the below options on repair responsibilites.
- Routine repairs are repairs carried out following a request from you to fix or make something good in your home or communal area that we are responsible for.
- We aim to complete all routine repairs within 28 days, but will always risk assess the repairs needed, based on what we know and what you tell us, and prioritise accordingly.
Routine repairs that we are responsible for:
Type of repair |
| Contained leaks |
| Isolated repairs to roofs causing water to enter the home |
| Rodent entry points – dependent on risk |
| Shower/bath not working (where it is the only means to wash) |
| Slow draining sinks, basins and baths, dependent on risk |
| Toilet not flushing (where there is another working toilet in your home) |
Type of repair |
| Blocked or leaking gutters |
| Blocked waste you are unable to clear |
| Chimney flues |
| Chimneys and chimney pots |
| Contained structural repairs to a porch attached to your home |
| Contained structural repairs to concrete and brick-built sheds and outbuildings |
| Damaged baths |
| Damaged showers and shower trays fitted by us |
| Damaged sinks and basins |
| Damaged toilets and cisterns |
| Disabled facilities fitted by us (grab rails, shower seats) – dependent on risk |
| Electricals, including plug sockets, light switches, light fittings and other electrical fittings we have installed |
| External walls – brickwork, render and cladding |
| Extractor fan faults |
| Fascia boards and soffits |
| Fences and gates (at the back of the property) |
| Garage blocks – communal forecourts |
| Garages – roofs, guttering, walls, doors, (including opening mechanism) |
| General repairs electric, oil-fired or solid fuel heating systems |
| General repairs to floorboards |
| General repairs to gas central heaters (including boilers and radiators) |
| General repairs to hot water cylinder and immersion heater |
| General repairs to stairs, bannisters and handrails |
| General repairs to water storage tanks and overflow pipes |
| Insulation to pipes |
| Internal door frames |
| Kitchen cupboard door hinges, drawer handles and runners |
| Large cracks and areas of plaster coming away from the wall |
| Loft and roof insulation |
| Main front and back door general repairs |
| No water from one set of taps (where others are working) |
| Non-emergency external lighting fitted by us |
| Outside drains (where the blockage is below ground or in the main drain) |
| Paths to your front and back doors |
| Seized water stop cocks and valves |
| Shower/bath not working (where there is an alternative means of washing) |
| Skirting boards |
| Wall and floor tiles |
| Waste pipe repairs |
| Windows (where the window is secure) |
- Planned responsive repairs are bigger jobs that are likely to take longer than our standard 28 days to complete. They usually involve at the least one of the following:
• Extensive works, often requiring multiple trades people
• Measuring and ordering of materials
• Manufacture of specific items
• Scaffolding - We aim to have these repairs completed within 90 days.
Types of planned responsive repairs we are responsible for:
Type of repair |
| Bathroom or wet room replacement |
| Chimney rebuild or extensive chimney repairs |
| Extensive repairs to brickwork and render |
| Extensive structured wall repairs |
| External cladding |
| Front or rear door replacements |
| Fuse board replacement |
| Garage door replacement |
| Guttering replacements |
| Installation of a French drain |
| Installation of loft insulation |
| Installation of mesh protection for solar panels |
| Installation of thermal boarding |
| Kitchen replacement |
| Large roofing repairs |
| Pitched or flat roof replacement |
| Rainwater harvesting systems fitted by us |
| Repairs requiring scaffolding |
| Servicing of solar panels |
| Window replacement |
The following things are your repair responsibilities:
Type of repair |
| Arranging for a cooker to be safely connected to the electric supply by a qualified person |
| Arranging for a cooker to be safely connected to the gas supply by a qualified person |
| Arranging for a gas and/or electric supply and connection to your property |
| Arranging the supply of electricity to your property and reporting any faults to the supplier |
| Blockage in the Ubend under sink, bath, toilet or shower |
| Broken window glass (unless a protected tenancy or sustained as part of a crime with a crime reference number) |
| Catches, spy holes, door numbers, letter plates, security chains, draught excluders* |
| Carpets, laminate flooring and other floor coverings |
| Cleaning drain gullies and grates |
| Coal bunkers |
| Collecting and disposing of fallen leaves |
| Cords for pull cord light switches |
| Coving and dado rails |
| Curtain rails, riser rails and clips |
| Cutting grass, hedges and maintenance of trees and other vegetation |
| Curtain rails, riser rails and clips |
| Damaged bath enamel (find repair kits at DIY stores) |
| Dealing with pests (such as rats, pigeons, wasps, ants) unless in a communal area |
| Driveways you have installed yourself |
| Fences and gates at the front of the property, unless required for safety |
| Floor tiles in rooms other than kitchens and bathrooms** |
| Fuses in plugs and appliances |
| Gas meter (contact your gas company) |
| Internal doors, including the hinges and handles |
| Lean-to extensions and conservatories |
| Lost garage keys |
| Minor cracks and damage that can be filled with common wall filler |
| Outside taps |
| Painting and decorating (including following repairs we or our contractors have carried out) |
| Phone, broadband, TV and satellite sockets |
| Rainwater collection tanks |
| Replacing light bulbs, including florescent (strip) lights and fluorescent light starter motor |
| Replacing light bulbs in sealed lights* |
| Replacing or cleaning the filters in extractor fans |
| Resetting trip switches at the main fuse board (consumer unit) |
| Sheds |
| Tv aerials at individuals properties |
| Unblocking blocked waste pipes, sinks, baths. basins and toilets |
| Wall tiles in rooms other than kitchens and bathrooms |
| Washing lines/rotary dryers/clothes posts (unless in a communal area) |
*We’ll repair or replace these if you live in one of our retirement or flexicare homes.
** Some old floor tiles sometimes found in kitchens and bathrooms can contain minor traces of asbestos.
Before removing any please read our asbestos page on our website at
https://www.settlegroup.org.uk/your-home/repairs-and-maintenance/asbestos
Contents insurance
To cover any accidental damage to items in your home we strongly suggest you get contents insurance. settle have teamed up with Aviva to offer this type of insurance at discounted rate for our residents. To find out more about this please contact our customer service team, or visit our website here:
https://www.settlegroup.org.uk/your-home/living-in-your-home/home-contents-insurance/
Planned improvements
These are larger jobs like replacing your kitchen, bathroom, windows, fitting insulation, external repainting etc.
Every five years we’ll do a full inspection of your property. When these larger jobs are needed, we’ll plan them with you.
If you want to do any improvement work yourself check our DIY and making improvements to your home page.