Lift safety
Lift safety
We own and manage domestic properties which have been adapted with living aids such as stair lifts, through-floor lifts and hoists to enable residents to continue to live independently.
We take responsibility for the lifts which have been installed within our domestic properties which we have been made aware of.
This includes lifts which are fixed within properties owned and managed by Settle and not mobile lifting equipment.
Our role
We are responsible for maintaining domestic lifts, passenger lifts, and other lifting equipment, as well as conducting periodic, thorough examinations to ensure they continue to operate safely. To do this:
- Passenger lifts in blocks of flats and schemes are serviced monthly.
- Emergency breakdowns of passenger lifts are attended within 4 hours by our contractor, Chiltern Lifts.
- Stairlifts are serviced yearly.
- Through-floor lifts are serviced 6-monthly.
- We operate a robust process [including legal action] to gain access to properties to undertake thorough examinations, lift safety/servicing visits and follow-on works.
- We will do as much as is practically possible to provide reasonable adjustments or provide additional support to enable residents to better access and understand our services, including to complete safety checks.
Your role
- Provide timely access when requested.
- If you notice that a lift of any kind is not working properly or there is a fault, please let us know.
More information
We are required to report on our residents’ satisfaction with safety checks, repairs and maintenance through the Tenant Satisfaction Measures. Read the report here.
Read our Reasonable adjustments policy here.