Our normal services will begin again from 8 June

Published: 5 June 2020

Our primary concern continues to be supporting the wellbeing of our residents, colleagues and communities.

Following recent changes announced by the Government, we’ll be steadily resuming services and from Monday 8 June you’ll be able to report routine repairs and other requests to us.

The quickest way to do this is to book online. Just login to your account where you can report repairs, make changes to your contact details, check your rent balance and more.

Please bear with us

We’re constantly looking at how we can give you the best service in a way that keeps you and our teams safe and follows the Government’s guidance to stop the spread of coronavirus.

Like everyone else, our organisation and colleagues continue to be affected by the virus and the restrictions around it. It’s therefore taking us longer to do things and it may take you longer to get through to us on the phone. If you’re reporting a repair please book it online as this will be quicker.

We really appreciate your patience at this time.

When we visit your home

To keep you and our team safe when we visit your home, we’ll both need to do things slightly differently. If your request involves a visit to your home, please read our appointments during coronavirus page.

Visiting us

Our office remains closed to customers and the public for now. Where you’d normally meet with us at our office, we’re doing this over video conference and telephone call where we can.